Refund Policy

At ZIMBADNESS, we want you to love your purchase. If something isn't quite right, we're happy to help with returns and refunds in accordance with your legal rights and the terms set out below.

1. Returns

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your item, without needing to give a reason.

Once you have notified us that you wish to cancel, you must return the item to us within 14 days.

Items must be returned in a condition that allows them to be resold. We ask that items are:

• Unworn and unused

• In their original condition

• Free from marks, stains, perfume, makeup or other signs of wear

• Returned with any original tags or packaging where applicable

You may handle an item to the extent necessary to establish its nature, characteristics and functionality, in the same way you would when examining an item in a shop. However, we may reduce the refund where an item has been handled beyond what is reasonably necessary and its value has consequently been diminished.

2. Return postage

Unless an item is faulty, damaged or not as described, the customer is responsible for the cost of returning an unwanted item.

We recommend using a tracked postal service and retaining proof of postage, as ZIMBADNESS cannot be responsible for returns that do not reach us.

3. Refunds

Once your returned item has been received and checked, we will process your refund without undue delay and within the timeframe required by law.

For eligible cancellations, your refund will include the cost of standard delivery originally paid at the time of purchase. If you selected a more expensive delivery option, we are only required to refund the cost of our standard delivery service.

Refunds will normally be made using the original payment method.

Please allow additional time for your bank or payment provider to process the refund once it has been issued.

4. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photographs of the item where appropriate

We will assess the issue and, where applicable, arrange a replacement, repair or refund in accordance with your statutory consumer rights.

Your legal rights are not affected by anything contained in this policy.

5. Items that cannot be returned

Certain items may not be eligible for cancellation where an exception applies under consumer law, including personalised or custom-made items, unless they are faulty, damaged or not as described.

Where an item is excluded from our standard returns process, this will be clearly stated on the relevant product page before you place your order.

6. Sale items

Sale and promotional items are subject to the same statutory consumer rights as full-price items.

If a sale item is faulty, damaged or not as described, your legal rights remain unaffected.

7. Exchanges

We do not guarantee exchanges for a different size, colour or style.

If you require a different item, you may return your original purchase in accordance with this policy and place a new order, subject to availability.

8. How to request a return

To request a return, please contact us using the contact details provided on our website and include your:

Order number:
Name:
Reason for return (optional for change-of-mind returns):

We will provide you with the information needed to complete your return.

Please do not send items back to an address unless we have confirmed that address as the appropriate return address.

9. Important

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.

Where your statutory rights provide you with a remedy that differs from the terms of this policy, your statutory rights will apply.

ZIMBADNESS reserves the right to update this policy from time to time. The version applicable to your purchase will be the version in effect at the time you placed your order.